Refund policy
Last updated
Payments for Märkte & Feste are processed by <CẦN XÁC NHẬN: payment provider>, our reseller and merchant of record, which also issues the refund.
Your refund window
If you are not happy with a paid plan, ask for a full refund within 14 days of the payment. This applies to the first payment and to each renewal.
How to ask
Reply to your payment receipt, or write to <CẦN XÁC NHẬN: support email> from the email address on the account, with the organization name. We answer within two business days. The money returns to the original payment method, usually within 5–10 business days depending on your bank.
Cancelling instead
You can cancel any time from Billing in the app. You keep the paid plan until the end of the period you paid for, and you are not charged again.
Consumers in the EU and UK
If you buy as a consumer, you also have the rights the law gives you, which this policy does not limit.